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TFWA unveils webinar series to aid TR recovery

The Tax Free World Association (TFWA) is launching a new webinar series to discuss issues that could help the duty free and travel retail industry bounce back from the impact of Covid-19.

TFWA’s first webinar will focus on sustainability

The TFWA #TRThoughtLeaders webinar series will begin with a discussion about sustainability, focusing on key findings from the most recent TFWA Insight report.

The Sustainability in Travel Retail Study 2020 looks at data and insights linked to the importance of environmental, ethical and sustainability issues to travelling consumers, and how these challenges are affecting their purchasing and travel behaviour.

Furthermore, the report also gives insight from duty free and travel retail industry stakeholders, including brands, retailers and airports, and delves into the benefits and challenges of incorporating sustainable practices for companies in travel retail.

Stephen Hillan, Pi Insight managing director and author of the report, will present during the webinar and will take comments and questions from participants.

The first webinar session will be followed by a full series, tackling important issues facing the industry as a result of the coronavirus pandemic.

Alain Maingreaud, TFWA president, said: “Many in our industry believe that addressing travellers’ concerns over sustainability will only become more important after we emerge from the current crisis.

“It will be vital for our industry to understand how these concerns can shape purchasing behaviour and how we can respond to these sensibilities in a dramatically changed world.”

The first TFWA #TFThoughtLeaders webinar session will take place on Thursday 16 July at 10.30am CET, before being repeated at 5pm CET. To register, visit

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